Answers to Frequently Asked Questions

Our FAQ’s are grouped, so please follow the link to reveal the FAQs. Alternatively, you can download all the FAQs in one document by using this link.

About the ISEB examination

About delegate requirements

About our courses

About Amberhawk’s teaching methods

About booking a course

I want to change or cancel an existing booking

What other discounts are available?

I have a complicated booking to do

Do I have to use the automated booking system?

I want more details on the automated booking?
The booking system requires you to provide the names and e-mail addresses of ALL the delegates you book so they can be sent confirmations and joining instructions.

The system allows you to pay for the courses by credit card (we do not retain credit card details). If you want to pay on invoice we can only confirm the booking if you provide a Purchase Order reference or number.

If you are seeking an ISEB qualification, you MUST choose an exam date which is convenient to you. This exam date is associated with a number of courses at your chosen location. See the FAQ (Why is the exam date so important?) for more details.

Before your booking is confirmed, the system displays a copy of the data you entered for checking. If you make a mistake, you will need to go commence the booking again.

The booking system deals with all simple bookings (e.g. any number of delegates attending a chosen course). If you have a complex booking (e.g. you want to book a two delegates for a DP course and another delegate for an FOI course), you might find it easier to do separate bookings (e.g. one for DP, the other for FOI) or download the booking form from the Brochures page on the website and send them by e-mail to bookings@amberhawk.com as an attachment.

Invoices and payment confirmation details will be sent to the postal address of the individual making the booking (and usually this individual is also attending a course). However, if you are booking for yourself (or others) and want to send invoice details to a third person not attending the course, place this person’s details in the postal address section and include yourself as a delegate in the “Total number of course delegates associated with this booking.

What happens if there is problem with health at the last minute?

About anything else