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Answers to Frequently Asked Questions

Our FAQ’s are grouped, so please follow the link to reveal the FAQs. Alternatively, you can download all the FAQs in one document by using this link.

About the ISEB/BCS examination and exam date

About delegate requirements

About our courses

About Amberhawk’s teaching methods

About booking a course

About anything else

What is our policy towards cancellations?
Cancellations must be confirmed in writing, preferably by e-mail (, or via the “contact us” facility, or to a supplied addresses (see”).

Cancellations may be subject to the following cancellation charges:

• more than 28 days notice-no charge;

• between 14 and 28 days notice- 50% of the course fee;

• less than 14 days notice-100% of the course fee.

There is no need to cancel a course if you just want to change course venue, date of booking, or who is attending. Just use the “contact us” facility with your changes.

Shelagh Gaskill Bursary
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