Data Protection Act and finance service delivery
This course can be a half day or all day course. It includes a session on the definitions in data protection and the overlap between data protection and the common law of confidence that can apply to financial information.
The Data Protection Act is discussed in the context of the following issues: fair processing notices & transparency: what should be declared on forms & websites; disclosure procedure in connection with money laundering and credit referencing; use and collection of medical personal data; subject access by customers; disclosure to the authorities under other circumstances; CCTV surveillance of staff and customers; personal data on “awkward” customers (e.g. opinions and disputed opinions). All forms of marketing of financial services (including the Privacy and Electronic Communications Regulations). Also included is the role of Credit Reference Agencies and the relevant parts of the FSA;s Banking Practice Code.
If you opt for a half-day course, we would want you to identify which part of the day long course content can be excluded or shortened.